Privacy Policy

1. Introduction

Prime Electrician ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about the electrical services you require
• Location Data: Your service address for job scheduling
• Communication Records: WhatsApp messages, calls, and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on site

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electrical services
• Respond to your inquiries and service requests
• Schedule and manage appointments
• Send service confirmations and updates
• Process payments and invoices
• Communicate about promotions or new services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. WhatsApp Communication

WhatsApp is our primary communication channel. When you contact us via WhatsApp:

• Your phone number is visible to us and used to identify your account
• Messages are end-to-end encrypted by WhatsApp
• We may save conversation history for service records and quality assurance
• Photos or documents you share are used solely for service purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of customer records
• Limited access to personal information (only authorized staff)
• Regular security reviews
• Secure communication channels

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

• Google Analytics: Website traffic analysis
• WhatsApp Business: Customer communication
• Payment Processors: Secure payment handling

These third parties have their own privacy policies. We are not responsible for the privacy practices of these external services.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate personal data
• Withdrawal: Withdraw consent for data processing
• Deletion: Request deletion of your personal data (subject to legal requirements)

To exercise any of these rights, please contact us using the details provided below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +60 XX-XXX XXXX
• Address: 95C, Jalan SS 22/19, Damansara Jaya, 47400 Petaling Jaya, Selangor

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.