Frequently Asked Questions

We provide electrical services throughout Kuala Lumpur and Selangor, including Petaling Jaya, Subang Jaya, Shah Alam, Bangsar, Mont Kiara, Cheras, Ampang, Puchong, Klang, and surrounding areas. If you're unsure whether we cover your location, just WhatsApp us with your address and we'll confirm.

Yes, all our electricians are fully licensed by Suruhanjaya Tenaga (ST), Malaysia's energy regulatory commission. They hold valid certifications and undergo regular training to stay updated with the latest safety standards and electrical codes. We can provide license verification upon request.

Yes, we provide 24/7 emergency electrical services for urgent situations like power outages, electrical fires, sparking outlets, or any issue that poses an immediate safety risk. Emergency calls receive priority response. Simply WhatsApp us and mention it's an emergency.

Prime Electrician has been serving the Klang Valley community for over 10 years. We've successfully completed more than 5,000 jobs for residential and commercial customers, building a reputation for reliability, quality workmanship, and excellent customer service.

Yes, we carry comprehensive liability insurance that covers any accidental damage that may occur during our work. This protects both our team and your property. You can have peace of mind knowing that you're protected when you hire us.

Our pricing varies depending on the type of work required. We charge a diagnostic/assessment fee of RM80, which is waived if you proceed with the repair. For common jobs:

• Socket/switch replacement: From RM80
• Light fixture installation: From RM100
• Ceiling fan installation: From RM120
• DB board services: From RM150

For accurate pricing, please WhatsApp us with details about your job.

We provide free estimates via WhatsApp for straightforward jobs. For jobs that require on-site assessment (like troubleshooting or complex installations), we charge RM80 for the visit. This fee is credited toward the final bill if you proceed with the work. You'll always know the full cost before we start any work.

We accept multiple payment methods for your convenience:

• Cash
• Bank transfer (Maybank, CIMB, Public Bank)
• Online banking (FPX)
• Touch 'n Go eWallet
• GrabPay

Payment is due upon completion of the work.

Absolutely not. We believe in complete transparency. The quote we give you includes all labor and materials. If we discover additional work is needed once we begin, we'll discuss it with you first and get your approval before proceeding. You'll never be surprised by the final bill.

Yes, we provide a workmanship warranty on all our services. If any issue arises due to our work within the warranty period, we'll fix it at no additional cost. The warranty period varies by service type - typically 30 days for repairs and up to 1 year for major installations. Materials may have separate manufacturer warranties.

We offer a comprehensive range of electrical services including:

• Electrical repairs and troubleshooting
• Wiring and rewiring
• Socket and switch installation/replacement
• Lighting installation
• Ceiling fan installation
• DB board/fuse box services
• Water heater installation and repair
• Safety inspections
• Electrical system upgrades

Yes, we serve both residential and commercial clients. Our commercial services include office electrical installations, retail shop fit-outs, warehouse electrical work, restaurant/F&B electrical systems, and industrial maintenance. We can handle everything from small office repairs to complete commercial installations.

Absolutely! We regularly work with homeowners and contractors on renovation projects. We can handle all electrical aspects including planning new electrical layouts, running new wiring, installing additional power points, upgrading the DB board, and ensuring everything meets current safety standards. We recommend involving us early in the planning stage for best results.

Yes, we can install various smart home electrical components including smart switches, smart outlets, smart lighting systems, and home automation controllers. We can also advise on the best smart home setup for your needs and ensure everything is properly wired and configured.

Yes, we can supply all necessary materials and parts for your job. We use quality products from trusted brands. Alternatively, if you prefer to purchase your own materials, we're happy to work with customer-supplied items. Just let us know your preference when booking.

Booking is easy! Simply WhatsApp us with your location, a description of the issue, and your preferred date/time. We'll respond promptly to confirm your appointment. No forms, no complicated processes - just send a message and we'll handle the rest.

We aim to respond to all WhatsApp messages within 30 minutes during business hours. For emergencies, we prioritize immediate response. For regular bookings, we typically can schedule a visit within 1-2 days, and same-day service is often available for urgent issues.

Yes, you can reschedule or cancel your appointment at no charge. We just ask for at least 2 hours notice so we can adjust our schedule and potentially help another customer. Simply WhatsApp us to make changes to your booking.

Yes, we offer weekend appointments for your convenience. Public holiday service is available for emergencies. Standard rates apply for Saturday visits, and a small surcharge may apply for Sunday and public holiday work. Just let us know your preferred timing when you book.